Rewrite this for a different audience

The same message needs to go to your team and to a customer.

Rewrite the text below for a new audience.

Current audience:
New audience:
Desired tone (pick or describe): warm, neutral, formal, direct, apologetic, confident

Adjust:
- Vocabulary and assumed background knowledge
- How much context is given before the point
- Directness: how early the ask or bad news appears
- Length, if the new audience has less patience

Keep the substance identical. Do not soften a fact into vagueness to hit a tone. After the rewrite, list the three changes that matter most and say what each one is doing.

Text:

Tone and audience. Making the same message land right for a different reader, and checking how it reads.