Support

Ask me anything.

One person builds Promptory, and the same person reads the inbox. You will get a real answer, not a ticket number.

The questions that come up.

Getting started

How do I install it?: Promptory is in beta and not in the browser stores yet, so it installs by hand. The install page walks through it for Chrome and Firefox.
Do I need an account?: No. Promptory works fully offline with no account, and your prompts are stored on your device. An account only adds sync between devices.
How do I save a prompt?: Select any text on a page, right-click, and choose Save to Promptory. A tick flashes on the toolbar icon to confirm.
How do I get a prompt back out?: Right-click inside any text box and pick one from the Insert menu. Your folders appear as the menu structure.

Your data

Where are my prompts stored?: In your browser's local storage, on your device. If you sign in, a copy also syncs to our servers so other devices can reach it.
Can I export my prompts?: Yes, export to a JSON file from Settings, so you always hold your own copy.
How do I delete my data?: Uninstalling clears everything stored locally. To erase a synced account and its contents, email hello@promptory.app.

The library

What is the prompt library?: 684 ready-made prompts across 19 categories, free to copy. Browse them on the site, or add any of them to your own library from inside the extension.
Can I suggest a prompt?: Yes. Send one from the suggest page and a person reads every submission before anything is published.
Does adding a library prompt lock it?: No. Adding makes a copy that is entirely yours, editable and deletable like anything else you saved.

Platforms

Which browsers are supported?: Chrome and Firefox today. Safari follows after them.
Does it work outside the browser?: Not yet. Mac and Windows apps are planned, which will let you save and insert prompts in any application.
Does my theme follow me between devices?: Yes, if you are signed in. You can also pin a different theme to one device from Settings.

Tell me what you did and what happened instead. A screenshot helps more than a description.

Say what you were trying to do, not what to build. The problem is more useful than the solution.

Please email rather than opening it publicly, and give me a chance to fix it first.

Still stuck? The prompt library and the feature tour answer most of what the FAQ does not.